Customer Support

Frequently Asked Questions

How long does it take for me to receive my order? Orders can generally take anything from 1 to 5 working days. How do I track the status of my order? A whatsapp will be sent to you with the tracking code and a link to the courier tracking website after you placed an order. Do you charge sales tax? We do not charge vat on our products. Do you ship to my country? We only ship within the borders of South Africa. How will I know if a previously sold out product is back in stock? Simply submit your email address on the desired product page. You will then be notified via email once the product is back in stock. How do I receive customer support? Send us a message via the “contact us” form which includes your contact number and we will be in touch with you via WhatsApp. I received the wrong item Please refer to our returns policy for more info. My order arrived damaged Please refer to our returns policy for more info. I entered an incorrect shipping address Send us a message via the “contact us” form. Include your order number and the correct shipping address. Can I change or cancel an order after I've submitted it? Once the order has been collected by the courier, it will not be possible to change or cancel the order. Contact Us